Refund policy
At BUY PURE EDGE, customer satisfaction is important to us. This policy explains the requirements and procedures for returns, refunds, damaged or incorrect items, and order cancellations.
1. Return Eligibility — 30-Day Window
Eligible products may be returned within 30 calendar days of delivery, provided that:
- Products are unopened and in their original, sealed packaging.
- Products are unused and in resalable condition.
- Products are not expired or near expiration.
- You provide your original order number.
Items Not Eligible for Return
Returns may be declined if:
- Products have been opened, used, or tampered with where return restrictions are necessary for health and safety reasons.
- Original packaging or safety seals have been broken, where applicable.
- The return request is submitted more than 30 calendar days after delivery.
- Products are clearly marked as Final Sale before purchase.
- Products have been damaged through misuse, neglect, or improper storage.
These restrictions do not limit any rights consumers may have under applicable law.
2. How to Return a Product
Step 1: Contact Us
Contact BUY PURE EDGE within 30 calendar days of delivery to request a return.
Email: buypureedge@gmail.com
Please include your order number and the reason for your return.
Step 2: Receive Return Authorization
Our team will review your request and, if approved, provide a Return Authorization (RA) number and return instructions.
Please wait for authorization and the correct return address before shipping your product back.
Step 3: Ship the Product
When returning an approved item:
- Pack the product securely, preferably in its original packaging.
- Include the original components and accessories, where applicable.
- Follow the return instructions provided by our team.
- Use a trackable shipping service and retain your tracking information.
Customers are responsible for return shipping costs for eligible returns that are not caused by an error on our part. If an item arrives damaged or defective, or we send the wrong product, we will provide appropriate return instructions and cover applicable return shipping costs.
Step 4: Refund Processing
Once the returned product has been received and inspected, we will notify you of the refund decision.
- Approved refunds are generally processed within 5–7 business days after inspection.
- Refunds are issued to the original payment method.
- We will send an email confirmation when the refund has been processed.
- Your bank or payment provider may require an additional 5–10 business days for the funds to appear in your account.
Actual processing and posting times may vary by payment provider.
3. Refund Amounts
Full Refund
For an approved return, we will refund the purchase price of the eligible product. Original shipping charges are generally non-refundable, except where a refund of those charges is required by applicable law or the return results from an error on our part.
Partial Refund
A partial refund may be considered when an otherwise eligible returned product does not meet the stated resalable-condition requirements, where permitted by applicable law. We will explain the reason for any adjustment before finalizing the refund.
Returns Not Approved
A return may be declined if it does not meet the eligibility requirements described in this policy, subject to applicable consumer-protection laws.
Products returned without prior authorization may require additional processing or may be refused where permitted by law.
4. Shipping Costs for Returns
Original shipping charges are generally non-refundable, except where:
- We shipped the wrong product.
- The product arrived damaged or defective.
- The issue resulted from an error by BUY PURE EDGE.
- Applicable law requires a different outcome.
For approved returns due to a change of mind or another reason unrelated to a product defect or our error, the customer is responsible for return shipping costs.
We recommend using a trackable shipping method. BUY PURE EDGE cannot guarantee recovery of a return shipment that is lost in transit before it reaches us.
5. Defective or Damaged Products
If your order arrives damaged or defective, contact us within 7 calendar days of delivery.
Please provide:
- Your order number.
- A description of the problem.
- Clear photographs of the product and its packaging, where possible.
After reviewing the issue, we will provide instructions for resolving it. Depending on the circumstances and product availability, the resolution may include a replacement or refund. We will provide a prepaid return shipping label when an item needs to be returned and the return is our responsibility.
Nothing in this section limits rights or remedies available under applicable law.
6. Incorrect Items
If you receive an item different from the one you ordered, please contact us as soon as possible.
Include your order number and, where possible, photographs of the item received. We will review the issue and provide return or replacement instructions.
If the error is confirmed, we will arrange an appropriate resolution and cover applicable return shipping costs. Any replacement will be provided at no additional product or shipping cost to you.
7. Order Cancellations
Before Shipment
You may request cancellation within 24 hours of placing your order. If the order has not entered processing or shipped, we will make reasonable efforts to cancel it and issue a refund.
Cancellation requests are not guaranteed once processing or fulfillment has begun. If we cannot cancel your order, we will explain the available options.
After Shipment
Orders generally cannot be canceled once shipped. If you no longer want the item, please contact us for return instructions.
Where delivery refusal or a return-to-sender option is available, we will explain the applicable procedure. Any eligible refund will be processed after the returned package is received and reviewed.
Original shipping charges are generally non-refundable, subject to the exceptions described in this policy and applicable law.
8. Important Information
All returns and refunds are reviewed according to the requirements described in this policy. Return eligibility, refund amounts, and shipping responsibilities will be communicated clearly.
Nothing in this policy is intended to exclude, restrict, or waive any consumer rights or remedies that cannot legally be excluded under applicable U.S. federal or state law.
9. Contact BUY PURE EDGE
For questions about returns, refunds, damaged products, or cancellations, contact us using the details below.
Business Name: BUY PURE EDGE
Email: buypureedge@gmail.com
Phone: (979) 326-8846
Mailing Address:
1600 W Frankford Rd, #1316
Carrollton, Texas 75007
United States
Customer Support Hours: Monday–Friday, 9 AM–5 PM Central Time.
We are committed to handling customer concerns fairly and providing clear information throughout the return and refund process.
Thank you for shopping with BUY PURE EDGE.